Contribute is fixed

| No Comments

OK, I take back everything I said about Adobe's tech support after the first time the Contribute server failed on us. What? You say you didn't hear what I said about them? That's probably a good thing, considering some of it was unprintable.

Anyway, this time I actually got a competent support engineer, and I didn't even have to battle my way up the hierarchy for more than a few hours (let alone three days like last time, grumble grumble.)

What impressed me the most about her was not just that she knew what she was talking about, but that she kept after the problem. We had one possible solution that would have taken a couple of days to implement, and instead of just sitting back and waiting, she kept working on our issue. That floored me; maybe I've just had bad luck with corporate tech support, but I've never yet dealt with someone who would do that.

Anyway, she came up with a simple solution that I hadn't tried because it didn't seem to make any sense... but it worked like a charm. You may have noticed that the login delay is now much shorter, too.

So, tech support saved the day!

Leave a comment

About this Entry

This page contains a single entry by published on March 19, 2007 8:27 PM.

FAQ: new WOUPortal! was the previous entry in this blog.

Blog server upgrade! is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.