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In July 2002 WOU transitioned from using SSN as the primary identifier to using a V-number for all Banner information systems, including interfaces.

All access to Banner is performed over a SSL connection to the database. Database backups are stored to tape on a nightly basis. Tapes go off site to a tape storage servicer (Iron Mountain). Tapes are rotated on a 45 day cycle. Long term storage is performed on a as requested bases.

The 2006 Finance and Administration Self Assesment can be found here.

There is currently $78,000 / year budgeted for replacement of faculty and staff computers. With this budget we are able to rotate computers every five to six years. Information on this years computer replacements can be found here. Tricia Flaherty can pull detailed inventory information from the database.

The current infrastructure has radically changed in the last five years. We have moved from entry level PC based servers to enterprise class systems. The network infrastructure has moved from 10 Mb/sec hub based ethernet to 1000 Mb/sec switch based ethernet.

The bandwidth with our ISP has increased from a single T1 to 55 Mb/sec connectivity.

Much more to come... this is a placeholder

A standard WOU PC workstation for faculty and staff has a base of Windows XP Pro operating system and Microsoft Office 2003 Pro which includes Word 2003, Excel 2003, Access 2003, PowerPoint 2003, Publisher 2003, and Outlook 2003. Latest versions of Sophos Antivirus, Adobe Acrobat Reader, and Internet Explorer software are loaded on all workstations as they are dispersed to campus. A standard WOU MAC workstation for faculty and staff includes MAC OS 10 or above and Office Pro 2004 for MAC which includes Word 2004, Excel 2004, PowerPoint 2004, and Entourage 2004. Latest web browser and Adobe Acrobat Reader software are loaded on all workstations as they are dispersed to campus. Other software titles are installed on a need basis depending on the department usage, work functions, or specialized faculty need. Records of all software purchased and installed on campus workstations are kept by University Computing Services.

Student lab information can be found here.
See IT Resources for additional information.

The EDUCAUSE web-site can be found here. The WOU survey data for 2005-2006 can be found here.

WOU Computers
Workstations -- all of campus 1614
Laptops -- all of campus 362
TOTAL: 1976

Student Technology Labs
Student Workstations 486
Student Laptops 42
TOTAL: 528

Faculty / Staff Offices
Faculty / Staff Workstations 1128
Faculty / Staff Laptops 320
TOTAL: 1448

MAC vs PC
------------ Student ----- Faculty/Staff ----- Total
MAC Desktops -- 68 ------------- 116 ----------- 184
MAC Laptops ----- 1 -------------- 55 ------------ 56
Total: ------------ 69 ------------- 171 ----------- 240

PC Desktops -- 418 ------------ 1012 ---------- 1430
PC Laptops ---- 41 ------------- 265 ----------- 306
Total: --------- 459 ------------ 1277 ---------- 1736

All Platforms - 528 ----------- 1448 ---------- 1976

On completion of a service request, a web based survey is sent to all faculty and staff . The results are used to help us determine how our services are being utilized and what other services we might need to provide. The results can be found here.

Technician response time can be found here.

Each new user is required to change their e-mail / file-services password. During the change password process the new user must read and accept the Acceptable Use of Computing Resources Policy to complete the process. The request for acceptance of the policy only occurs the first time a password change is sucessfully submitted.

In addition, each Banner Information System user must request access to each Banner form. The request must also be approved by the data owner and the user must sign a security document. Faye Whitenack controls security and approvals for Banner.

Students in UCS do not have access to Banner data.

Computer lab information can be found here and here.

APSC101

Main Computer Lab = (88): 5 G-5 macs; 1 G-5 Dual Processor mac; 12 Thin Clients w/ windows xp session capabilities; 55 pcs; 3 HP LJ 4300dtn and 1 HP LJ 8550dn COLOR Printers; 4 HP ScanJet 5300c scanners :
hours: m-r 7am to 1am; f 7am to 5pm; sat 12 to 8pm sun 12 to 10pm

APSC401

Learning Lab = (6): 7 thin clients; 1 pc; 1 G-4 mac; 1 HP LJ 4250dtn printer :
hours : m-f 9 to 5

APSC301

Writing Center Lab = (3): 7 thin clients; 1 HP LJ 4050tn :
hours : m-r 9am to 5pm; f 9am to 3pm

NS216
Natural Science Dept Computer Lab = (19): 19 pcs; 1 HP LJ 4250dtn printer :
hours m-r 8am to 8pm; f 8am to 5pm.

ITC001
Lab/Class= (21): 20 G-5; 1 HP LJ 4250dtn printer; 2 Epson perfection 1250 scanners
hours : m-f 7:30am to 5pm … after 5 and weekends keycard access only.

ITC002
Lab/Class = (23): 23 pcs; 1 HP LJ 4250dtn printer :
hours : m-f 7:30am to 5pm … after 5 and weekends keycard access only.

ITC003
Lab/Class = (23): 23 pcs; 1 HP LJ 4250dtn printer; 1 HP ScanJet 5300c scanner
hours : m-f 7:30am to 5pm … after 5 and weekends keycard access only.

ITC104

Multimedia Lab/Class = (20): 22 G-4; 1 HP LJ 4250dtn printer 3 Deskjet color printers; 5 Epson perfection 1250 scanners; video editing capabilities. :
hours : m-f 7:30am to 5pm except 24/7 access for fob holders with permission.

ITC310

Lab/Class = (21): 21 pcs; 1 HP LJ 4250dtn printer :
hours : m-f 7:30 to 4:45pm

ITC311

Lab/Class = (23): 23 pcs; 1 HP LJ 4250dtn printer :
hours : m-f 7:30 to 4:45pm

WUC111

Computer Lab = (24): 24 pcs; 1 G-4 mac; 2 4300dtn printer; 1 copier : hours : m-r 7:30 to 12am; f 7:30 to 2am; sat 12noon to 2am; sun 5pm to 12am

WUC
Stand-Up Stations = (5) : 5 thin clients

ED111

Education Dept. Computer Lab = (14): 14 pcs; 1 HP LJ 4250tn :
hours : building hours

TH316

Psychology Dept Computer Lab = (5): 4 pcs; 1 G-5 mac; 1HP LJ 2500 COLOR printer :
hours: building hours

CH311

Art Dept Computer Lab = (4): 4 G-5 macs; 1 HP LJ 4300dtn; 1 Epson perfection 1250 scanner; 1 AGFA SnapScan 1212u scanner :
hours : building hours

SH105

Music Dept Computer Midi Lab = (12): 12 G-5 macs; midi & music software; HP LJ 2100tn printer

LIBRARY hours: m-r 7:30 to 12am; f 7:30am to 6pm; sat 10am to 6pm; sun 12 to 12

LIB108
Library Lab / Class = (26) : 26 pcs; 2 HP LJ 4100dtn printers

REFERENCE EAST
Library Reference Lab = (29) : 27 pcs; 2 G-4 macs; 2 HP LJ 4100dtn printers

REFERENCE WEST

Library Reference Lab = (17) : 17 pcs; 1 HP LJ 4100dtn printer; 1 HP LJ 4600dtn COLOR Printer

2nd FLOOR ALCOVE
Library lab = (9) : 9 pcs; 1 HP LJ 4100dtn Printer

MISCELLANEOUS
Stand-up Stations = (4) : 4 pcs

TOTAL Computers = (428) : (326) pcs + (31) thin clients + (71) macs
TOTAL PRINTERS = (30)
TOTAL LABS = (16) + (3 Library) = (19 TOTAL LABS on CAMPUS)

Building Room Projector(s) Equipment

AA 101 1 console, doc cam, 2-ch sound system, VCR, DVD, computer
AA 104 1 console, doc cam, 2-ch sound system, VCR, DVD, computer

CH 101 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD

ED 105 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, DVD, Video Scaler, Document camera, DVD
ED 111 1 console, computer
ED 118 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD
ED 217 1 console, laptop input, 2-ch sound system, VCR, DVD, computer
ED 244 2 ouch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD

HSS 107 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD
HSS 110A 1 console, computer, VCR
HSS 110B 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD
HSS 111 1 console, computer, VCR, DVD
HSS 235 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD
HSS 237 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD
HSS 331 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, DVD, Video Scaler, Document camera, DVD
HSS 332 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, DVD, Video Scaler, Document camera, DVD
HSS 336 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD

ITC 1 1 console, computer
ITC 2 2 Thin client lab, Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD.
ITC 3 2 Computer lab classroom, Touch pad control system, DOlby Digital Amp., 5.1 Ch speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD
ITC 211 2 Touch Panel control, Polycom teleconferencing, Reciever/Amplifer, 7.1 Dobly Digital Sound system, VHS/MiniDV, DVD, Wireless Mic, mixer board, lighting control, Doc Cam, Hitachi Star panel
ITC 305 1 console, computer
ITC 310 1 console, computer
ITC 311 1 console, computer

MOD 101 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD/VCR combo

NPE 113 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, DVD, Video Scaler, Document camera, DVD
NPE 114 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD

NS 101 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, Slide Proj, 16mm Projector
NS 103 1 console, laptop input, 2ch sound system, VCR, DVD
NS 122 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, DVD, Video Scaler, Document camera, DVD, slide proj, film proj.
NS 215 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, DVD, Video Scaler, Document camera, DVD/VCR combo
NS 216 1 computer lab
NS 217 1 Touch pad control system, Dolby Digital Amp., 2.1 Ch Speakers, VCR/DVD, Video interface, electric screen

RA 113 1 Touch pad control system, Dolby Digital Amp., 4.2 Ch Speakers, VCR/DVD, audio/video interface

SH 121 1 Touch pad control system, Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, CD, Cassette, Wireless microphone, PA mixer board
SH 122 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD, Phono, Cassette

STA 102B 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD

UPCC Unit C 2 Touch pad control system, Dolby Digital Amp., 5.1 Ch Speakers, DVD, Matrix Switcher, Video Scaler, Document camera, DVD

Computer Lab Usage

Below are average usage statistics for the APSC, Hamersly Library and Werner University Center from 1-1-2006 through 3-31-2006.

Classroom Support Usage

Classroom support delivers, setup, and returns AV Equipment to classrooms upon request. Bellow are usage statistics for winter term 2006.

Term equipment deliveries - 597
Avg. per week - 54
Avg. per day - 11

Term equipment returns - 597
Avg. per week - 54
Avg. per day - 11

Wireless coverage as of May 2006.

APSC 100% coverage
Administration Building 100% coverage
Campbell Hall 100% coverage
Education 75% coverage
Library 100% coverage
HSS 100% coverage
ITC 85% coverage
Modulars 70% coverage
NPE 50% coverage
Natural Science 90% coverage
OMA 20% coverage
Smith Music 100% coverage
Stadium 100% coverage
Student Health 75% coverage
Valsetz 100% coverage
Werner University Center 80% coverage

The goal is to have complete coverage fall term 2006. There is currently no coverage in the following locations:
Arnold Arms
Campus Safety
Cottage
Museum
Maple Hall
OPE
Physical Plant
Rice
Terry House
Todd Hall
UPCC - A/B/C
Weste House
All Residence Halls

The student technology fee will subsidize 50% of the cost of student wireless access starting fall term 2005. Wireless is currently $20/month.

Wired Network
All buildings and Residence Halls on campus are connected to the WOU network. Typically, the backbone infrastructure is 1000 Mb/sec switched ethernet including the server farm. 80% of the user connections are 100 Mb/sec dedicated switch ports. See the Agreement with Nero for links to bandwidth utilization.

Jukebox can be found here. To comply with copyright criteria, this application is only available on campus computers. Both audio and video content are available. Please contact Joan Guralnick for additional information.

The service request desk records support request from end users. These request are then responded to by various members of the University Computing Services team. Response statistics can be found at: http://www2.wou.edu:7777/pls/wou2/univ_comp.srreports.eomframes

NERO Service Level Agreement found here.

NERO -- Network overview found here.

NERO -- Internet2 participant information found here.

WOU currently purchases from NERO a total of 55Mb/sec of which 40Mb/sec is transit traffic.

Border traffic statistics can be found here.

Local traffic statistics can be found here.

Academic Computing Operations
Unclassified Salaries $128,626
Classified Salaries $57,755
Classified Pay $14,152
Student Pay $35,849
Benefit Compensation $1,014
OPE $75,780
Service and Supplies $103,036

Network Charges
Service and Supplies $96,091

Computer Maintenance
Internal Sales $50,008
Classified Salaries $30,017
Classified Pay $1
Benefit Compensation $456
OPE $11,002
Service and Supplies $21,127

Technology Support -- Students
Student Fees $299,671
Unclassified Salaries $15,605
Classified Salaries $26,176
Classified Pay $4
Student Pay $68,000
Benefit Compensation $720
OPE $17,787
Service and Supplies $220,196
Capital Expense $7,480

Academic Computing Operations
Sales and Service Revenue $0
Unclassified Salaries $145,398
Unclassified Pay $0
Classified Salaries $52,003
Classified Pay $11,006
Student Pay $37,914
OPE $80,635
Service and Supplies $108,824
Capital Expense $8,904
Internal Sales Reimbursement -$0

Network Charges
Services and Supplies $98,354 (centralized wired network)

DOA Computing
Gift Grants and Contracts $13,984
Internal Sales $156,068
Unclassified Salaries $48,094
Unclassified Pay $2,390
Classified Pay $208
Student Pay $37,891
OPE $21,085
Service and Supplies $67,605
Capital Expense $0
Depreciation Expense $0
Interfund Transfers In -$3,200

Computer Maintenance
Internal Sales $80,000
Classified Salaries $25,890
Classified Pay $12,000
OPE $15,224
Service and Supplies $27,483

Technology Support - Students
Student Fees $340,062
Sales and Services Revenue $0
Unclassified Salaries $18,174
Classified Salaries $27,906
Classified Pay $3,137
Student Pay $70,000
OPE $21,948
Service and Supplies $268,275

Academic Computing Operations
Sales and Services Revenue $3,076
Unclassified Salaries $129,364
Unclassified Pay $6,788
Classified Salaries $67,932
Classified Pay $35,286
Student Pay $33,653
OPE $83,364
Service and Supplies $74,091
Capital Expense $9,602

Network Charges
Services and Supplies $96,912 (centralized network charges)

DOA Computing
Gift Grants and Contracts $14,390
Internal Sales $135,735
Unclassified Salaries $38,130
Student Pay $50,277
OPE $16,099
Service and Supplies $43,874
Capital Expense $491
Interfund Transfers Out $7,900

Computer Maintenance
Internal Sales $54,549
Classified Salaries $31,918
Classified Pay $3,400
OPE $15,682
Service and Supplies $31,714

Technology Support -- Students
Student Fees $499,320
Unclassified Salaries $19,194
Classified Salaries $29,406
Classified Pay $91
Student Pay $78,823
OPE $22,950
Service and Supplies $420,528
Capital Expense $68,089

Academic Computing Operations
Sales and Service Revenue $3,109
Unclassified Salaries $132,603
Unclassified Pay $290
Classified Salaries $102,644
Classified Pay $7,794
Student Pay $29,361
OPE $93,530
Service and Supplies $73,764
Capital Expense $40,106
Internal Sales Reimbursement -$4,000

Network Charges
Services and Supplies $96,000 (centralized wired network)

DOA Computing
Gift Grants and Contracts $14,825
Internal Sales $149,478
Unclassified Salaries $39,090
Classified Pay $6,150
Student Pay $66,380
OPE $19,562
Service and Supplies $64,365
Capital Expense $10,027
Depreciation Expense $6,400
Interfund Transfers In -$19,075

Computer Maintenance
Internal Sales $61,800
Classified Salaries $31,390
Classified Pay $300
OPE $13,665
Service and Supplies $12,737

Technology Support - Students
Student Fees $721,504
Sales and Services Revenue $2,281
Unclassified Salaries $19,677
Classified Salaries $47,909
Classified Pay $219
Student Pay $87,898
OPE $29,274
Service and Supplies $555,230

Academic and Administrative Computing units were merged into a single unit in September 2002.

Academic Computing Operations
Sales and Service Revenue $1,660
Unclassified Salaries $155,619
Classified Salaries $100,552
Classified Pay $2,000
Student Pay $46,405
OPE $104,061
Service and Supplies $81,796
Capital Expense $45,000

Computing Services
Sales and Services Revenue $7,634
Unclassified Salaries $263,166
Classified Pay $13,184
Student Pay $25,552
OPE $111,339
Service and Supplies $27,268
Captial Expense $7,634
Internal Sales Reimbursement -$183,337

Network Charges
Service & Supplies $94,704 (centrally funded wired network)

Computer Maintenance
Sales and Services Revenue $1,145
Internal Sales $70,167
Classified Salaries $35,212
OPE $16,519
Service and Supplies $18,982

Technology Support - Students
Student Fees $884,194
Classified Salaries $59,797
Classified Pay $209
Student Pay $71,000
OPE $41,335
Service and Supplies $684,307
Capital Expense $39,767

1 FTE of classroom support was moved into Computing Operations July 2003.

Academic Computing Operations
Sales and Service Revenue $2,271
Unclassified Salaries $157,170
Classified Salaries $130,272
Classified Pay $2,000
Student Pay $45,088
OPE $135,314
Service and Supplies $121,022
Capital Expense $46,000
Internal Sales Reimbursement -$30,500

Network Charges
Services and Supplies $94,644 (centrally funded wired network charges)

Computing Services
Sales and Services Revenue $12,000
Unclassified Salaries $259,868
Unclassified Pay $6,928
Classified Salaries $4,579
Student Pay $41,581
OPE $117,439
Service and Supplies $132,885 (used centralized fund balance $'s)
Capital Expense $574,242 (used centralized fund balance $'s)
Internal Sales Reimbursement -$186,528

Computer Maintenance
Sales and Services Revenue $2,055
Internal Sales $64,214
Classified Salaries $41,112
OPE $25,901
Service and Services $15,500

Technology Support - Students
Student Fees $857,853
Sales and Services Revenue $838
Unclassified Salaries $20,370
Classified Salaries $60,483
Classified Pay $1,749
Student Pay $95,000
OPE $40,105
Service and Supplies $704,031
Capital Expense $24,000

Academic Computing Operations
Sales and Service Revenue $2,200
Unclassified Salaries $134,463
Classified Salaries $187,009
Classified Pay $3,430
Student Pay $36,640
OPE $156,541
Service and Supplies $163,765
Capital Expense $13,074.00

Network Charges
Service and Supplies $94,644 (centrally funded wired network)

Computing Services
Sales and Services Revenue $18,000
Unclassified Salaries $175,676
Classified Salaries $106,134
Classified Pay $1,570
Student Pay $66,928
OPE $132,425
Service and Supplies $343,548
Captial Expense $634,246
Internal Sales Reimbursement -$267,883

Computer Maintenance
Sales and Services Revenue $2,000
Internal Sales $89,165
Classified Salaries $41,462
Student Pay $4,244
OPE $23,433
Service and Supplies $42,500

Technology Support - Students
Student Fees $921,997.
Classified Salaries $36,710
Student Pay $81,000
OPE $21,692
Service and Supplies $707,821
Capital Expense $84,892

General Institutional Expense
Workstation Replacement $73,920 (account code 23510)

1 FTE from the Library and 1 FTE from Teaching Research Institute were moved into the Computing Operations budget July 2005.

Academic Computing Operations
Sales and Service Revenue $1,906
Unclassified Salaries $123,108
Classified Salaries $273,952
Classified Pay $4,225
Student Pay $36,947
OPE $202,986
Service and Supplies $209,922 (includes $94,644 budget for centralized funding of wired network ports)
Capital Expense $40,000

Computing Services
Sales and Services Revenue $18,000
Unclassified Salaries $153,526
Classified Salaries $163,230
Classified Pay $4,044
Student Pay $64,921
OPE $164,089
Service and Supplies $26,068
Captial Expense $5,000
Internal Sales Reimbursement -$284,327

Computer Maintenance
Sales and Services Revenue $2,000
Internal Sales $84,020
Classified Salaries $41,112
Student Pay $6,240
OPE $27,428
Service and Supplies $15,820

Technology Support - Students
Student Fees $916,521
Classified Salaries $37,974
Classified Pay $5,000
Student Pay $89,840
OPE $26,563
Service and Supplies $745,623
Capital Expense $45,000

General Institutional Expense
Workstation Replacement $73,920 (account code 23510)