FAQ - Frequently Asked Questions

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1. Computer lab locations and configuration
2. Smart classroom location and configuration
3. What are the specifications for a standard computer workstation
4. Who will get replacement computers this academic year (2006-2007)
5. What software will be included on my new computer
6. How do I print from the student computer labs including PC's, MAC's and thin-client stations
7....

1. Where are the computer labs located on campus and how are they configured?
Answer:
Each ITC computer lab is detailed here.
All other campus computer labs are detailed here.
Please note that the following suites are exclusively available on thin-client stations located in many locations on campus: Macromedia Studio version 8 (includes Dreamweaver, Fireworks, Flash Pro, Contribute, Flash Paper), Adobe Creative Suite (Photoshop, Acrobat Pro, Illustrator, InDesign, GoLive, Version Queue) and SPSS. Any software that is available on the Terminal Servers (thin-client servers) is available from your computer at home. Please see Joe Crowe's video describing how to connect to the terminal server from home.

2. Where are the smart-classrooms and how are they configured?
Answer:
A list of all classrooms including smart-classrooms can be found here.
The computer equipment in each of the thirty smart-classrooms includes either a PC, MAC or both. Exceptions include ITC310 and ITC 002. ITC 310 contains both a PC and a thin-client. ITC 002 only contains a thin-client. Every smart-classroom console has easy access to network and video jacks that your laptop will easily plug into.

3. What are the hardware specifications for the standard workstation for the 2006-2007 replacement computers?
Answer:
PC -- Optiplex GX620 Small Form Factor Pentium D 945/3.40GHz, 1G RAM, ...
MAC -- Mac mini, 1.83GHz Intel Core Duo with Apple Wired Keyboard & Mighty Mouse Kits and AppleCare ...
Thin-client -- Sun SunRay 2 with 1 - DVI video port, 1 - 100Mb/sec network port, 2 - USB ports, audio in/out. Sun SunRay 2FS with 2 - DVI video ports, 2 - 100Mb/sec network ports (wire/fiber), 3 -USB ports. Additional thin-client information can be found here. Current pricing on the SunRay 2 is $199 and the SunRay 2FS is $399. We continue to use 19" Dell monitors with the thin-clients at a cost of $247. There are currently six terminal servers. (thin-client servers) They are Sun X4100's with 2 dual-core opteron processors and eight gigabyte of RAM.

4. Who will get replacement computers this academic year? (2006-2007)
Answer:
All faculty and staff that have a primary workstation purchased in 2001 will receive a new computer. This includes 55 PC's, 2 Macs, 10 SunRay 2's, 2 SunRay 2FS's. The thin-clients are going only to staff that have been contacted and are willing to use this new technology. This purchase brings our $78,000 replacement budget balance to $0. We received significant discounts from Dell for the mass purchase of both workstations and monitors.
Deployment is expected to begin the end of October and the goal is to have them all in place by the end of January, 2007.

5. What software will be included on my new computer?
Answer:
All stations include the Microsoft Office Suite. ...more to come

6. How do I print from the student computer labs including PC's, MAC's and thin-client stations?
Answer:
To print to computer lab printers you will need to do the following:
.. i In the application (Word, Excel, etc..) go to “File� on the menu bar
.. ii Select print from the “File� menu list.
.. iii You will now need to select the printer you wish to print to. By default it will be a PDF writer, however if you wish to print to paper select the desired printer for the location you are in. For example in the Library you will select Lab-HLREF to print in the reference area, in the APSC main lab you will select Lab-APSC101.
.. iv Before you select print, select any options by clicking properties. A good example of this would be printing double sided or duplexed.
... v You will need to release the print job. The credits will be reduced by 1 per black and white page and 5 per color page.
.... a Double click on the Printing icon on the desktop or go to: http://www.wou.edu/printers
.... b Log in using your network username and password
.... c Select the print job you wish to release and click “print�

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