STANDARD MIGRATION PROCESS:
User responds to web-based migration survey
Joe contacts department representative to schedule migration
Send e-mail message prior to migration containing instructions on how to access services after the migration.
Technicians go through a series of steps on each computer as it is migrated.
The steps include but are not limited to:
EXCEPTIONS WITH MACINTOSH
E-mail:
Web-based Java applications don't work well on a Macintosh. Communications
Express is Java-based (an industry standard). Because of this, UCS supports OSX
mail, which is setup on each Macintosh users workstation. OSX mail became a
standard for many Macintosh users months before the migration. During the migration process, the technicians point OSX mail at the new mail server.
File services:
Technicians change the entries in the GO... CONNECT TO SERVER menu.
Pop-up block exceptions are not added to Macintoshes because the default e-mail client is OSX mail.
Macintosh users will be able to access their calendar events with
Communications Express using the Firefox browser.
HOW USER RESPONSE WILL HELP US IMPROVE THE PROCESS
We will no longer act on assumptions, everyone will receive a migration notice in their old e-mail inbox.
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