Chapter 1
- Group
- Group Dynamics
- Group Effectiveness
- Interdependence
- Roles
- Norms (implicit and explicit)
- Punctuated equilibrium theory of group development
- Tuckman & Jensen’s Stage model of group development
Chapter 2
- Action theory
- Experiential learning
- Role playing
- Process observation
- Content
- Process
- Participant-observer
- Feedback
- Observation procedures
- Procedural learning
Chapter 3
- Goal
- Group goal
- Social interdependence
- Operational goal
- Level of aspiration
- Hidden agenda
- Cooperation
- Goal structure
- Competition
- Individualistic efforts
- Distributive justice
- Merit system
- Equality system
- Need system
Chapter 4
- Interpersonal communication
- Effective communication
- Sender
- Receiver
- Message
- Channel
- Defensive behavior
- One-way communication
- One-way communication with feedback
- Two-way communication
- Communication network
- Information gatekeepers
- Leveling
- Sharpening
- Assimilation
Chapter 5
- Trait approach to leadership
- Charismatic leadership
- Machiavellian leadership
- Leadership styles
- Initiating structure
- Consideration
- Influence leadership
- Role position approach to leadership
- Distributed actions approach to leadership
- Task actions
- Relationship actions
- Member maturity
- Telling
- Selling
- Participating
- Delegating
Chapter 6
- Power
- Dynamic-interdependence approach to power
- Trait-factor approach to power
- Credibility
- Attractiveness
- Forewarning
- Innovation
- Bases of power
- Reward power
- Coercive power
- Legitimate power
- Referent power
- Expert power
- Informational power
- Outcome dependence
- Information dependence
- Resistance
- Manipulation
- Rule of self-direction
Chapter 7
- Decision
- Effective decision
- Consensus
- Majority vote
- Minority control
- Averaging opinions
- Defensive avoidance
- Groupthink
- Concurrence-seeking
- Dissonance reduction
- Vigilance
- Critical evaluation
Chapter 8
- Controversy
- Conceptual conflict
- Cognitive perspective
- Perspective-taking
- Concurrence-seeking
- Debate
- Epistemic curiosity
- Creativity
- Dogmatism
- Open-mindedness
- Differentiation of positions
- Integration of positions
- Brainstorming
Chapter 9
- Conflict of interests
- Conflict positive group
- Withdrawal
- Forcing
- Smoothing
- Compromise
- Negotiation
- Distributive, win-lose negotiations
- Integrative, problem-solving negotiations
- Dilemma of trust
- Dilemma of openness and honesty
- Norm of reciprocity
- Goal dilemma
- Steps of integrative negotiating
- Psychological reactance
- Fundamental attribution error
- Attribution theory
- Frustration-aggression hypothesis
- Superordinate goal
- Self-fulfilling prophecy
- Stereotype
Chapter 10
- Sources of Diversity
- Demographic
- Personal
- Ability & Skill
- Effects of Diversity on Outcomes
- Production Tasks
- Intellective Tasks
- Decision Making Tasks
- Cohesion
- Conflict
- Stereotype
- Prejudice
- Racism
- Discrimination
- Superordinate group identity
- False Consensus Bias
- Self-serving Bias
- Culture Clash
Sample Exam Items
- Commitment by group members to accomplishing a goal depends on:
- how attractive or desirable the goal seems.
- how likely it seems the group can accomplish the goal
- how challenging the goal is.
- All of the above.
- The major barrier to effective communication is the tendency most people
have to:
- talk too much
- talk too little
- judge and evaluate
- not listen