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May 19, 2007
Back on the Blog for the moment
Well it has been some time since my last entry. Things have been busy busy, so I'll summarize those changes that I can think of @ 2:57 am on Sat.
* Hired Brad Dougherty as a Full Time Desktop Support
* Hired 3 new fabulous student workers: Brian W, Skyler and Audrey. They have each been eager and capable. I feel really lucky to have them all.
These two items have made a significant impact on our response time for tasks. Before these changes, we were ending the day with 40-50 active tasks under general UCS Tech support. We are now typically ending the day with 10 or fewer.
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This has given me the time to work on improvement and refinement of existing resources (more to come on this).
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I've taken on software/hardware management of the labs. I'm evaluating several options to replace the atiquated imaging method that has been used in recent years. At this time, I intend to ride out teh remainder of the academic year and then image the labs.
Posted by crowej at May 19, 2007 2:56 AM
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