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July 27, 2006
CLM buggery
CLM, an SCT product, is kind of a weird application for me to support. Whenever there's an issue with the application, the userbase is so narrow (two folks for the most part) and specialized that it's very awkward for me to troubleshoot. If I wish to reporduce an error or behavior, I need to be very cautious, as I am dealing with live financial data. Furthermore, the users are encouraged to enter service calls with SCT. That leads to translation issues when technical info is handed via a non-technical source. Seems to lead to more delays than the avenue is worth...
Posted by crowej at July 27, 2006 02:04 AM
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