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Policies and Restrictions
Canceling your appointments
As a matter of courtesy, we ask that you cancel and/or reschedule an appointment at least 12 hours prior to your appointment. This allows other students the opportunity to work with a consultant during that particular time. To cancel/reschedule, access the online appointment book via your WOU Portal:
Step 1: Log on to your WOU Portal and click on the “WC Online” button to access the online appointment book.
Step 2: Go to the “control panel” link in the top, left-hand corner of the screen.
Step 3: Under the greeting “Welcome [your name]!” is a section called “My Appointments.” Find the appointment you would like to cancel and click on “view/modify.”
Step 4: A new screen will appear that resembles your original reservation screen. Scroll to the bottom of the pop-up screen and click on the “cancel this appointment” button.
You will receive a confirmation message that your reservation has been successfully deleted.
Please note that any appointment cancelled less than 12 hours in advance will be marked as a no-show.
You can also call us at 503.838.8286 or email us at firstname.lastname@example.org to cancel an appointment.
Don’t Be A No Show
When you fail to show for a scheduled appointment, you will be marked as a no show. After three no shows, you will no longer have access to the online appointment book for the duration of the quarter. Access will be reinstated at the start of the following term.
Additionally, if you are more than 5 minutes late to a 30-minute appointment or more than 10 minutes late to a 60-minute appointment, you will be marked as a no show and your appointment will be cancelled. This is done out of respect for other students who may be waiting for an appointment.