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Division of Extended Programs

Frequently Asked Questions






Q: What is Wolf Web?

 A: Wolf Web is a secure online system at Western Oregon University which provides 24/7 access to many resources for students, faculty, and staff. You'll need a login name and password to use the system. Click here for instructions for your first-time login to Wolf Web.




Q: How do I access my Student Account on Wolf Web?

 A: Are you a first-time user or have you been into Wolf Web before?

 I've never used Wolf Web before!

    To login to WOU Online, you will need a WOU username and password. If you do not know your account information, you can look it up by following the steps below:

    1. Go to the Account Lookup page:
    2. Click the "Change Password" link
    3. Enter the required information and follow the listed steps to setup your new password or to reset your old password.
    4. You will be given your V number, your official WOU email address, and your Pawprint/WOU network username. Save this information and keep it private.


 I've used Wolf Web before.

  • Go to the WOU homepage.
  • On the top center of the screen, click “WOU Portal”.
  •  Login using your Username and Password
  • Select Wolfweb to access your student account information

 Need help? Call the Division of Extended Programs (503) 838-8483.




Q: What is my WOU V# and how do I find it?

A: The first time you were officially admitted to WOU and/or registered for a class at DEP, your social security number was converted into a randomly assigned number to be used as your WOU student ID. It always begins with a capital 'V' followed by 8 numbers. Students can access the WolfWeb by first logging into the portal by using the login and password.

To find your WOU V#, please see I've never used Wolf Web before! below.





Q: How do I find my grades?

A: Your grade is available anytime online on Wolf Web, after of course you have completed all the requirements of your class(es). (Before you can use this option, you must first set up your login name and password for the WOU Portal You may also access Wolf Web from the home page by clicking on WOU Portal at the top of your computer screen.

Once you are in your student account online, click on the following links:

  • Student Menu
  • Student Records
  • Unofficial Transcripts
  • View All Your Grades




Q: How do I request an Official Transcript?

 A: Official transcripts are available only from the Registrar’s Office.

Western Oregon University
Registrar’s Office
ATTN: Transcripts
345 N. Monmouth Avenue
Monmouth, OR  97361


NOTE: To prevent having to pay the transcript fee twice, please check Wolf Web online services to make sure your grade has been posted before requesting an official transcript. Transcripts costs vary; please check the transcript instructions for your options.




Q: What is the Division of Extended Programs refund policy?

 A: Our refund policy varies between Credit and Non-Credit Classes. Please click here to learn more about our refund policy.






Popular Questions about Online Courses


Q: Can I register for these courses online?

A: For most of them, yes! Students can register online through Wolf Web. If you do not know your username and password to access the system, please go to Students can also still register by phone, mail, fax, or in person by visiting the Terry House. DEP REGISTRATION FORM




Q: Can my financial aid pay for Extended Programs online courses?

 A: Yes! DEP courses go onto your student account, just like regular on-campus courses. Your financial aid can then be applied to your account balance.




Q: Do I need special software to take an online course?

 A: For most classes, you will only need an internet connection, a compatible browser, and a word processing program (i.e. Microsoft Word). Fortunately, most browsers are compatible. A few courses may require other programs, and the instructor will give you that information at the beginning of class. For more information, go to WOU Technical Requirements for computers.




Q: Is it possible to meet my instructor for face-to-face help?

 A: Probably. Most instructors are on-campus faculty with regular office hours, but some of them are not. The best thing to do is ask. Contact the instructor by email or phone and see if they are available to meet. They want you to succeed, so they are willing to help whenever they can.




Q: How do I access my online course(s)?

 To find your online course you need to have setup your login and password (see above), and login into the WOU Portal. When you login, select MOODLE, which is the online couse management system. Moodle is where you will find your course listed on the left side, if you have questions, please contact the DEP office. If you are new to taking an online class, follow the steps listed on the Learning Online webpage. If you have registered late, please contact DEP at 503-838-8483 or Scott Carter in the Technology Resource Center at




Q: How do I get the textbooks for the class?

 A: Most of the books required for online classes will be available through the WOU Bookstore, as well as a variety of online vendors (, etc.).




Q: What do I do if I have a problem with the course?

 A: First, contact your instructor to let them know you have a problem and see if he or she can resolve it. If not, contact DEP at 503 838-8483 or Scott Carter.




Q: Are there student tips for success?

 A: Yes! Here are seven tips for student success:

  • Log onto the course website everyday, if possible. At the very minimum, you should be in the course at least 2-3 times per week.
  • Check your email frequently for updates from the instructor. If you will not have access to the course for more than a few days, let the instructor know.
  • Be active! Stay connected with classmates and the instructor by posting message on the discussion board, asking questions when you need help, or participating in course chats. The more involved you are, the better experience you will have.
  • Carefully proofread your writing. Online courses often rely heavily on written assignments, and most instructors assess the quality of your writing.
  • Be self-disciplined. Online courses do provide greater freedom and flexibility than face-to-face courses, but you need to stay motivated to be successful. Keep up with assignments and readings. It is difficult to catch up once you fall behind.
  • Let your instructor know if you are having problems. Whether you are having difficulty with the technology or the course content, tell your instructor. They are understanding and very willing to help.
  • Don’t assume online courses are quick and easy. Online courses usually have the same time requirements as face-to-face courses. Many students find that online courses actually require more time and commitment.





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Division of Extended Programs (DEP)
Phone: 503.838.8483 or 1.800.451.5767 V/TTY | e-mail:

MissionWestern Oregon University | 345 N. Monmouth Ave. | Monmouth OR 97361 | 503-838-8000(V/TTY) | Admissions 1-877-877-1593 | Text only
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