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Mission of the financial aid office
The purpose of the Financial Aid Office is to provide monetary assistance to students who can benefit from higher education by administering student financial aid programs according to federal and institutional regulations. The Financial Aid Office educates students regarding financial aid and scholarships by providing thorough financial aid counseling and financial aid consumer information. By delivering service in a timely, accurate and service-oriented manner, the Financial Aid Office assists the university’s recruiting and retention efforts.
Beware of financial aid scams and fee-for service offers
The Financial Aid Office would like to remind students and families that financial aid consumer information is available for free in multiple formats. Financial aid information is available from the US Department of Education online or by phone at 1-800-4FED-AID. The WOU Financial Aid Office does not recommend that anyone pay for financial aid or scholarship advice without thoroughly researching a company. Tips about financial aid scams and evaluating a consultant can be found at www.finaid.org. At WOU the only paperwork that you must complete to apply for all types of federal and state financial aid is the Free Application for Federal Student Aid (FAFSA). Should you receive requests for information from agencies other than the WOU Financial Aid Office, please feel free to contact us to see if the information is necessary for your WOU financial aid file. Always question any financial aid information that requires a “processing fee” of any sort.
Code of conduct for institutional financial aid professionals
An institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:
- Refrain from taking any action for his or her personal benefit.
- Refrain from taking any action he or she believes is contrary to law, regulation, or the best interests of the students and parents he or she serves.
- Ensure that the information he or she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain.
- Be objective in making decisions and advising his or her institution regarding relationships with any entity involved in any aspect of student financial aid.
- Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.
- Disclose to his or her institution, in such manner as his or her institution may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.
This code of conduct is adopted from the National Association of Financial Aid Administrators’ Statement of Ethical Principles and Code of Conduct for Institutional Financial Aid Professionals.
The Financial Aid Office staff are members of the following professional organizations:
- National Association of Student Financial Aid Administrators
- Western Association of Student Financial Aid Administrators
- Oregon Association of Student Financial Aid Administrators
Financial Aid Office
toll free 1-877-877-1593 | or e-mail: firstname.lastname@example.org | Location: Administration Building, Room 310