Frequently Asked Questions
Q: I’ve completed my FAFSA—when will I receive my offer of financial aid?
A: Starting with the 2019-20 award year, we will create an initial award offer prior to requesting any verification documents. After you submit all documents, we will complete the verification process, and if corrections to your FAFSA application are required, a revision to your award offer may be made and an updated offer pushed to your My FinAid portal account.
Check your student e-mail regularly to see if we need anything else to mark your file as “complete.” Students with completed files who file their FAFSA by our priority deadline of February 1 can expect their official aid package in spring 2019. Students who file their FAFSA after February 1 can expect their aid packages sometime during the summer months.
Q: I’ve been selected for Verification—what do I need to do?
A: If you have been selected for Verification by the US Dept. of Education, you can log into your My FinAid portal account and check under “Documents” to see which verification form you’re required to fill out. Follow the instructions completely on the form to prevent any delays in packaging you.
Q: How do I find out if the Financial Aid Office is missing anything that might hold up my financial aid?
A: Log into your My FinAid portal and click on the “Documents” tab. If we’re missing anything from you, or if there is any circumstance that might be holding up your aid packaging or disbursement, it will appear here. You’ll also see the items that you have completed as well.
Q: Can my parents or someone else call on my behalf and talk to you about my financial aid?
A: Yes, but you must authorize the release of your confidential information (2019-20). You can locate this form on the Portal home under Financial Aid Forms. Complete the form and return it to our office.
Q: How do I request a change to my already-accepted financial aid?
A: Complete a Revision Request form for the appropriate aid year, available in the Financial Aid Forms section of the Portal.
Q: I just turned in a Special Condition/Revision Request/SAP Appeal today. When can I expect an answer?
A: Our processing times vary greatly based on where we are in the yearly aid processing cycle. Times of heavy requests—throughout the summer and at the beginning of each term—usually see a response in 6-8-weeks.
Q: I don’t fully understand my financial aid package. How do I decipher it?
A: Visit our Glossary of Terms for a comprehensive list of financial aid terms and types of aid.
Q: It’s the beginning of fall term and my aid has not disbursed! What could be going on?
A: There could be a number of reasons why your aid hasn’t disbursed; the best place to check what is holding up your particular aid package is in your “MyFinAid” under “Documents.” Some frequent reasons for aid not disbursing are not being enrolled full time, not having accepted your aid, or not having completed your loan entrance counseling and promissory note. If you are not going to be a full time student in a given term, you must let our office know so we can adjust your aid amounts, if necessary, and release it to you. Loan entrance counseling can be completed at https:\\studentloans.gov.
Q: I don’t think I’ll qualify for any financial aid. Should I complete the FAFSA anyway?
A: Yes! You will, at the very least, be offered federal student loans, which are considered to be financial aid.
Q: Can I use all of my financial aid for the year in one academic term?
A: No, federal regulations require us to disburse aid equally across all your terms of enrollment.
Q: How is my financial aid disbursed to me?
A: Your financial aid is applied to the charges on your account first. If your financial aid exceeds your charges, you will receive a refund of your credit balance, which you can use for your educationally-related expenses throughout the term. You can sign up for direct deposit for these excess funds through the Business Office’s website.
Q: I’m receiving a private scholarship. How does that fit into my financial aid package?
A: You must report all scholarships to our office; your total financial aid—including private scholarships—cannot exceed your cost of attendance, and some types of aid cannot exceed your financial need. Email our office to let us know the details of your scholarship so we can adjust your aid if necessary.
Q: If my question isn’t answered here or anywhere else on the website, can I make an appointment with a financial aid counselor to discuss my situation?
A: Yes! We have online appointment booking through your WOU Portal. Once you’re logged in, click on the Wolf Connection System (WCS) icon, and then click “Get Advising.” Follow the prompts to select a Financial Aid appointment and book a time that works for you.