Center for Academic Innovation
Student Complaint Process
Western Oregon University aims to resolve all student complaints in a fair and expedient manner. Students wishing to file a formal complaint must first seek resolution through institutional grievance procedures. Details can be found on the grievance petition. Students may also contact Student Affairs for more information.
WOU participates in the State Authorization Reciprocity Agreement (SARA) through the Oregon Higher Education Coordinating Commission (HECC). If a complaint cannot be resolved internally, students may also file a complaint with the Oregon Higher Education Coordinating Council or with the Northwest Commission on Colleges and Universities, our accrediting body.
District of Columbia
Out-of-state distance students from non-member states may file a formal complaint with their home state authorizing agency by using the links below:
If you or your family member is a Tuition Assistance (TA) or Military Spouse Career Advancement Accounts (MyCAA) Scholarship recipient, you are encouraged to submit feedback at: www.militaryonesource.mil/voluntary-education/complaint. Similarly, feedback by GI Bill recipients can be submitted at www.benefits.va.gov/gibill/feedback.asp and feedback by federal financial aid recipients can be sent to Compliancecomplaints@ed.gov.