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Moodle Support Staff

Moodle Support staff


Weiwei Zhang, Ph.D  Academic Technologist (go to staff page)



  • Support and coordinate functional aspects of LMS (Moodle). Troubleshooting technical issues and providing end-user support directly to faculty, staff, and students.
  • Assist faculty and staff in the development of course materials and other instructional projects involving the use of technology.
  • Conduct and coordinate faculty training and development activities that encourage innovative use of technology for teaching and learning.
  • Develop and maintain documentation in support of instructional technology.
  • Maintain currency on the uses of technology in teaching and learning, tracking current literature, learning and evaluating emerging technologies.
  • Assist faculty with online and hybrid course design.
  • Research areas:Technology in teaching and learning
    • Online course design
    • Student engagement in online environment
    • Computer Assisted Language Learning (CALL)
    • Visual aid in classrooms

Jennifer Kepka, Graduate Assistant (Fall 2016-Spring 2017), Course support specialist

Jenn Kepka is a second-year student in the Master’s program in Education — Information Technology and working toward a certificate in Instructional Design. She also holds an MFA in Creative Writing from the University of Oregon. Jenn teaches college writing at Linn-Benton and Lane Community Colleges, both online and in person, and looks forward to applying what she’s learned both from classes and teaching to support WOU faculty. 

Course support specialist responsibilities 

  • Mainly support online and hybrid courses that are assigned to them (by the Academic Technologist). Additional responsibility maybe assigned based on needs;
  • Work in the evenings 5-9pm;
  • Provides technical and logistical support for assigned online or hybrid courses; records, tracks and resolves all technical course support issues through phone calls, chat requests, email and personal contact for faculty and students;
  • Assists assigned faculty with course maintenance including content management, changes in syllabus, schedule, assignment/assessment, and other content adjustments;
  • Assists assigned faculty through the timely, efficient, and accurate course setup and archive process prior to each academic term;
  • Sends informational email updates throughout the quarter, monitors student progress, and contacts students that have not accessed the course, or are late on assignments.
  • Host Moodle Open House for students (open to all students)
  • Other duties as assigned

Course support specialist guidelines

Course support specialist contact information


503-838-8691 (Ashlee)

503-838-8458 (Jenn)